Policies & Disclaimer

DISCLAIMER

Motéa makes no claims regarding any scientific or medical benefits of using our products and does not guarantee any particular outcome or resultsAny potential benefits listed on our website are anecdotal, based on customer testimonials and personal experiences. Motéa products should never be used as a substitute for medical care and we highly recommend you consult your preferred health care provider prior to using our products (including, but not limited to, yoni eggs, crystal wands and glass wands). If you have any medical concerns regarding the use of Motéa products, please consult a physician. The information contained on Motéa website and Instagram is intended for education purposes only and does not replace or constitute medical advice. The use of our products, including internal use, is under the customer's (YOUR) own discretion. Motéa does not take responsibility or liabilities for any accidents, injuries or medical bills that may occur from use or misuse.

REFUNDS AND RETURNS

Due to the material that our products are made from, minor surface variations are common and may be considered normal and safe for intimate use. If you believe the product you received is not safe for internal use, please contact us immediately upon receiving your order. In the unlikely event that your item is damaged during transit or is faulty, we will provide an exact exchange. Email us photos of the postal packaging and product to moteapleasure@gmail.com immediately after receiving your order. Pre-authorisation of all exchanges required. Due to the nature of all products, change of mind returns are not available. In the case where a purchase error is made, contact us via email to discuss a resolution.

PERSONAL IDENTIFICATION INFORMATION

We may collect your personal identification information in a variety of ways, including, but not limited to, when you visit our site, register on the site, place an order, and in connection with other activities, services, features or resources we make available on our site. You may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information. You may, however, visit our site anonymously. We will collect personal identification information from you only if they voluntarily submit such information to us. You can always refuse to supply personally identification information, except that it may prevent them from engaging in certain site related activities.

We may use the billing information you provide when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service. We may use feedback you provide to improve our products and services and information you provide helps us respond to your customer service requests and support needs more efficiently. We may use the email address to send you information and updates pertaining to your order. It may also be used to respond to your inquiries, questions, and/or other requests as well as company news, updates, related product or service information, etc. You are welcome to opt-out and unsubsrube at any time. 

SHARING PERSONAL INFORMATION

We do not sell, trade, or rent your personal identification information to others. 

CHANGES TO THIS POLICY

Motéa has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage you to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

YOUR ACCEPTANCE OF THESE TERMS

By using this site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our site. Your continued use of the site following the posting of changes to this policy will be deemed your acceptance of those changes.

CONTACT US

If you have any questions about the above disclaimer, our policies, the practices of this site, or your dealings with this site, please contact us at moteapleasure@gmail.com

 

This page was last updated 18/03/2020